At ShopnStyle, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a straightforward return and exchange policy to ensure your shopping experience remains positive.

Return and Exchange Policy

Eligibility for Returns and Exchanges:

  • Time Frame: Returns and exchanges must be requested within 3 days from the date of delivery.
  • Condition: Items must be unused, unworn, and in their original packaging with all tags attached. Products that are damaged or altered after delivery are not eligible for return or exchange.

Non-Returnable Items:

  • Cosmetics: For hygiene reasons, we cannot accept returns or exchanges on cosmetic products.
  • Personalized Items: Customized or personalized items are non-returnable and non-exchangeable unless they are defective or damaged upon arrival.

How to Request a Return or Exchange

1. Contact Customer Support:

  • Email: Send an email to support@shopnstyle.pk with your order number, details of the item(s) you wish to return or exchange, and the reason for the return or exchange.
  • Phone: Call our customer support team at +92-XXX-XXXXXXX within 3 days of receiving your order.

2. Approval and Instructions:

  • Once your return or exchange request is approved, you will receive detailed instructions on how to send the item(s) back to us.

3. Shipping the Item(s):

  • Carefully pack the item(s) in their original packaging and ship them to the address provided in the return approval email. Please ensure the package is secure to avoid any damage during transit.
  • Customers are responsible for return shipping costs unless the item received was incorrect or damaged.

4. Inspection and Processing:

  • Once we receive your returned item(s), our team will inspect them to ensure they meet the return criteria.
  • For exchanges, we will process the exchange and ship the new item(s) to you.
  • For returns, we will process your refund or store credit within 7 business days of receiving the returned item(s).

Refunds

Refund Options:

  • Store Credit: The default refund method is store credit, which can be used for future purchases on ShopnStyle.
  • Refund to Original Payment Method: In cases where store credit is not suitable, we can process a refund to your original payment method upon request.

Processing Time:

  • Refunds are typically processed within 7 business days of receiving the returned item(s). Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

Damaged or Incorrect Items

Inspection Upon Delivery:

  • Please inspect your order upon delivery. If you receive a damaged or incorrect item, contact our customer support team within 3 days of delivery to report the issue.

Resolution:

  • We will arrange for a replacement or refund for damaged or incorrect items at no additional cost to you.

For any further questions or assistance regarding our return and exchange policy, please contact our customer support team at support@shopnstyle.pk or call us at +923227866006.

Thank you for shopping with ShopnStyle. We appreciate your business and are here to ensure your satisfaction.