At ShopnStyle, we strive to provide a seamless and enjoyable shopping experience. We understand that circumstances may change, and you might need to cancel an order or request a refund. Our cancellation and refund policy is designed to be clear and customer-friendly.

Order Cancellation

How to Cancel Your Order:

  • Contact Customer Support: If you need to cancel your order, please contact our customer support team as soon as possible.
    • Email: Send an email to support@shopnstyle.pk with your order number and cancellation request.
    • Phone: Call us at +923227866006 to speak with a customer support representative.
  • Timing: Orders can be cancelled before they are processed and shipped. Once an order has been shipped, it cannot be cancelled and must be processed as a return.

Refunds for Cancelled Orders:

  • If your order is successfully cancelled before it has been shipped, we will process a full refund to your original payment method or issue store credit, based on your preference.
  • Refunds are typically processed within 7 business days of the cancellation request.

Refund Policy

Eligibility for Refunds:

  • Refunds are available for items that are returned in accordance with our Return and Exchange Policy. Items must be unused, unworn, and in their original packaging with all tags attached.
  • Refund requests must be made within 3 days of receiving your order.

Non-Refundable Items:

  • Cosmetics: For hygiene reasons, cosmetic products cannot be refunded.
  • Personalized Items: Customized or personalized items are non-refundable unless they are defective or damaged upon arrival.

How to Request a Refund

1. Contact Customer Support:

  • Email: Send an email to support@shopnstyle.pk with your order number, details of the item(s) you wish to return, and the reason for the return.
  • Phone: Call our customer support team at +923227866006 within 3 days of receiving your order.

2. Approval and Instructions:

  • Once your refund request is approved, you will receive detailed instructions on how to send the item(s) back to us.

3. Shipping the Item(s):

  • Carefully pack the item(s) in their original packaging and ship them to the address provided in the return approval email. Please ensure the package is secure to avoid any damage during transit.
  • Customers are responsible for return shipping costs unless the item received was incorrect or damaged.

4. Inspection and Processing:

  • Once we receive your returned item(s), our team will inspect them to ensure they meet the return criteria.
  • Refunds are typically processed within 7 business days of receiving the returned item(s).

Refund Methods

Refund Options:

  • Store Credit: The default refund method is store credit, which can be used for future purchases on ShopnStyle.
  • Refund to Original Payment Method: In cases where store credit is not suitable, we can process a refund to your original payment method upon request.

Processing Time:

  • Refunds are typically processed within 7 business days of receiving the returned item(s). Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

Damaged or Incorrect Items

Inspection Upon Delivery:

  • Please inspect your order upon delivery. If you receive a damaged or incorrect item, contact our customer support team within 3 days of delivery to report the issue.

Resolution:

  • We will arrange for a replacement or refund for damaged or incorrect items at no additional cost to you.

For any further questions or assistance regarding our cancellation and refund policy, please contact our customer support team at support@shopnstyle.pk or call us at +923227866006.

Thank you for shopping with ShopnStyle. We appreciate your business and are here to ensure your satisfaction.